Recognizing the potential of maximizing the benefits of information technology, the Pantawid Pamilyang Pilipino Program has started to put into operation the Unified Information and Communication System (UNICS) that would effectively support the transparent and efficient capture and faster processing of grievances related to program implementation. UNICS is a centralized mechanism that will capture and consolidate grievances towards the program from the different modes of filing grievance such as thru grievance forms, personal interviews, snail mails, reports, calls, emails, text ...