Filing of Complaint

Non-beneficiaries and beneficiaries of the program may visit the Tanggapan ng
Reklamo to file their complaints or grievances about the implementation of the
program.


Request for Information Materials

For further dissemination of information, students, researchers, organizations, media, and other DSWD OBSUs may request for printing and/or sending of soft copies of information materials from the SMD for general details about the program.


Request for Pantawid Data or Research

The Planning, Monitoring, and Evaluation Division – Research and Statistics Units facilitate all data/research requests from different stakeholders, both internally and externally. This include the following requests:

  • Request for administrative data (regular reports / statistical data previously approved, copies of published researches;
  • Request for administrative data (statistical data – multivariate, time series), request for interview (beneficiaries, Program staff) as research activity;
  • Request for administrative data (personal information, statistical data – multivariate, time series, name matching); and
  • Data Request requiring MOA

Download the Pantawid Pamilya Citizen’s charter booklet here.