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Grievance Intake and Response (Walk-in)

Intake and response refers to the recording of a grievance in a grievance form and providing the client an initial response, which usually involves an explanation about how the grievance will be processed by the DSWD and other actors.

The grievance form is an instrument where to record valid grievance transactions. It may come in a physical paper or in an electronic form, uploaded in an official website for download, or opened immediately from a website. For quick and easy recording of grievances, the grievance form is designed to record only the type, subtype, and details of the grievance in easily understandable codes and keywords.

Request for Administrative and Secondary Data on 4Ps Program

Administrative and/or secondary data requests cover the following: readily available information such as regular reports/statistical data previously approved, copies of published research studies, administrative data on youth development sessions (YDS), and Gulayan sa Barangay, among others. This is with the expectation that all documentary requirements have been submitted by the requesting party. Otherwise, the request will be processed at an extended period.

Request for Administrative Data and Research Request (personal information, statistical data – multivariate, time series, name matching)

This process covers requests for data that cover the following: administrative data requiring data processing (i.e. multivariate, etc.); and research requests that covers research activity such as interviews (with beneficiaries and implementers) and survey among others. The request will proceed with the expectation that all documentary requirements have been submitted by the requesting party. Otherwise, and in instances unforeseen, the process may take an extended period.

Request for administrative data (personal information, statistical data – multivariate, time series, name matching)

Data requests that cover the following: administrative data requiring personal information and data processing such as but not limited to multivariate, time series, and name matching. This is with the expectation that all documentary requirements have been submitted by the requesting party. Otherwise, and in unprecedented instances (such as unavailable signatory due to some reason), the request will be processed for an extended time.

Data Request requiring MOA

There are instances  where data requests would cover sensitive data such as lists of beneficiaries and/or members of the household with personal information. In this case a Memorandum of Agreement (MOA) would be required between the 4Ps – DSWD and the requesting party with no pre-existing MOA. Such a process would entail a longer time to process and would take more or less 40 days.