|Grievance Redress System - Reporting and Dissemination|
|Systems - Systems|
|Written by 4Ps Social Marketing Unit|
|Monday, 13 July 2009 14:50|
Page 5 of 5
Grievances shall be captured for monitoring and reporting using one of the Grievance Forms (Beneficiaries & Non-Beneficiaries – Forms 1 & 2).
Consolidated reports shall be generated and updated at all levels. Submission to the PMO of the consolidated regional grievance reports shall be simultaneous with monthly M& reports. The consolidated reports shall include information on (i) identity of the complainant; (ii) actions taken; and (iii) actions required (if any) to resolve the grievance.
The Municipal Link shall provide reports on all grievances each month to the Regional Office.
The Regional Focal Point shall update the MIS complaints database on a monthly basis. The Regional Focal Point shall in turn provide a consolidated report to the PMO, which reports finally to the Pantawid Pamilya National Advisory Committee. This report shall highlight any cases requiring direct attention from the national level.
The Pantawid Pamilya Grievance Redress System shall be open to the public, and it is the responsibility of the Grievance Redress Unit, supported by the Pantawid Pamilya Social Marketing Unit and the DSWD Social Marketing Service (SMS) to disseminate information about how the Grievance Redress System be accessed and utilized (See attached Guidelines on GRS for complete details).